Pitched Unfairly

front

All your team's email, one shared inbox.

Series A · 2016 · $10M

The problem

Email was built for one person.

Yet whole teams run on it: forwarding, CCing, losing track. Not collaborative, slow, and error-prone.

215B

emails sent every day

+7% a year

The product

Every email finds the right teammate.

  1. Lands in a shared inbox
  2. Assigned to one owner
  3. Discussed in a comment, not a forward
  4. Resolved, and everyone can see it

Our head start

Shared inboxes were the perfect wedge.

Small commitment
Start with one inbox, not the whole company.
Big pain
A whole team on one login and one messy thread.
Willingness to pay
Teams already pay for tools that touch customers.
Low bar for an MVP
Anything beats a forwarded thread.
hello@support@contact@help@sales@operations@billing@finance@accounts@booking@orders@careers@bugs@dev@feedback@press@events@partners@marketing@

Customers

Nobody wants to go back to Gmail.

  • "Wouldn't go back to Gmail if you paid me."

    Baroo20 seats

  • "I'm in love with Front!"

    Guillermo RauchThis weekend

  • "Extremely efficient, reliable, and easy to navigate."

    Bellhops100 seats

  • "A wonderfully useful tool that has saved us time and energy."

    MailChimp4 teams

Traction

MRR grew 5.4x in twelve months.

MRR, April 2016
$100K
Monthly user churn
~3%
Net MRR churn
Negative

5.4x $100K MRR

2016 investors: really strong

A year in, customers spend 50% more.

Net of churn, on average. Land and expand works.

Month 1 100%
Month 12 150%

+50%

2016 investors: really strong

We've spent less than we make in a year.

$1.8M
left from the seed
$90K
monthly burn
5 months
to profitable
$1.3M Spent in 18 months
$1.4M ARR today

2016: really weak Fixed

Word of mouth got us here. Sales pods scale it.

  • 70%Organic of 2015 leads. Word of mouth, and the leader on "shared inbox".
  • 28%Sales of demos convert. 40 qualified demos a month per SDR.
  • 3Marketing playbooks ready: content, co-marketing, paid unit economics.

One pod = one SDR booking demos for one AE

  1. Qualified demos a month120
  2. Customers won a month34
  3. New ARR a month$108K

New ARR a year$1.3M

2016: really weak Fixed

We don't need the money. With it, $10M ARR by 2017.

$10M grows the team from 15 to 53 and builds the sales pods.

Profitable in 5 months on the $1.8M left. Growth stays organic, and nobody knows how fast.

  • Use of funds
  • Engineering payroll
  • Non-engineering payroll
  • Selling and marketing
  • Everything else
$1.4M? Today 1515 people
$3M? End of 2016 3915 people
$10M? End of 2017 5315 people

Team

Product people first, with unfair access to French engineers.

60%
of payroll is engineering
0
support agents

Backed by SoftTech VC, Paul Buchheit, Elad Gil and 32 more. Joining the A Stewart Butterfield and Eoghan McCabe.

  • MCMathilde CollinCEO, co-founder
  • LPLaurent PerrinCTO, co-founder
  • CDCailen D'SaHead of Sales
  • GWGreg WalderHead of Customer Success

The ask

Slack is taking internal. Front will own external.

Slack proved businesses will pay for good communication tools.

Raising $10M Series A, to accelerate growth